How much time does it take to update your Sponsors dashboard

[medss19]

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I recently got a screenshot that a person had sponsored me, but when I checked my Sponsor dashboard, it still shows 0 sponsors and 0.00 dollars. How to know if someone has sponsored you because according to his screenshot he had sponsored me, but I cant find any updates on my Sponsors tab. Does it take any time to update or what?

[abdouahi]

If your dashboard still shows 0, it usually means the sponsorship didn’t actually go through, since updates happen right away

[Argh94]

Hi! Thanks for reaching out about the issue with your GitHub Sponsors dashboard not reflecting a sponsorship despite receiving a screenshot from someone who claims to have sponsored you. This can be confusing, so let’s break down why this might be happening and what you can do to resolve it.Why Your Sponsors Dashboard Shows 0 Sponsors and $0.00There are a few possible reasons why the sponsorship isn’t appearing in your dashboard, even though the sponsor provided a screenshot:Processing Delay: While GitHub Sponsors dashboards typically update instantly, there can occasionally be short delays (a few hours) in processing sponsorships due to payment verification or system updates. For example, some users have reported delays in notifications or dashboard updates, though these are usually resolved within hours.

Payment Issue: The sponsorship may not have been fully processed due to a payment issue (e.g., a declined credit card or incomplete transaction). In this case, the sponsor might see a confirmation on their end, but the payment hasn’t reached your account.
Pending Sponsorship: If the sponsor chose a delayed payment option (e.g., invoiced billing where payment is processed later), the sponsorship might not show up until the payment is finalized. Invoiced sponsors can opt to delay payments until their next billing cycle.

Bug or System Error: There have been reports of sponsorships appearing in the “Active Sponsors” list but not triggering email notifications, activity feed updates, or Stripe transactions. This could indicate a bug, as noted in similar cases on GitHub’s Community Discussions.

Incorrect Sponsor Account: The screenshot might be from a different GitHub account, or the sponsor might have mistakenly sponsored someone else. It’s worth verifying the details.
Fiscal Host or Stripe Issue: If you’re using a fiscal host (like Open Source Collective) or Stripe Connect, there could be an issue with your account setup (e.g., missing tax information or unverified Stripe account), which might prevent sponsorships from appearing.

Steps to Resolve the IssueHere’s what you can do to investigate and fix the problem:Verify with the Sponsor:Ask the sponsor to confirm the GitHub account they sponsored (ensure it matches your GitHub username).
Request details from their screenshot, like the date, amount, and tier of the sponsorship.
Ask if they received a confirmation email from GitHub or if the payment was deducted from their account.

Check Your Dashboard Thoroughly:Go to your GitHub profile, click your profile picture in the top-right corner, and select Your sponsors.
Click Dashboard for your account and check the Active Sponsors section, as some sponsorships may appear there but not in other areas (e.g., activity feed).

Look at the Sponsorships Activity Feed and Payouts sections to see if any transactions are pending.

Check Your Stripe Account:If you’ve linked a Stripe Connect account, log in to your Stripe dashboard and check for any pending or completed transactions. Sometimes payments are processed but not yet reflected in GitHub’s dashboard.

Ensure your Stripe account is fully set up with correct bank and tax information (e.g., W-9 for U.S. residents or W-8BEN for non-U.S. residents).

Confirm Your Sponsorship Setup:Ensure your GitHub Sponsors profile is fully approved. If your application is still in “Pending” status, it might not process sponsorships. Some users have reported delays of weeks or months for approval, often due to missing information like tax forms or fiscal host verification.

Verify that you’ve enabled two-factor authentication (2FA), as it’s required for GitHub Sponsors.

If you’re using a fiscal host (e.g., Open Source Collective), check their platform to confirm your account is approved and linked correctly.

Contact GitHub Support:If the sponsorship still doesn’t appear after a few hours, submit a ticket to GitHub Support. Include:The sponsor’s GitHub username.
A copy of the screenshot they shared (if possible).
Details of your Stripe or fiscal host setup.
A description of what your dashboard shows.

You can submit a ticket via GitHub Support. Some users have reported that support resolved similar issues after investigating payment or system errors.

Note that GitHub’s review process for sponsorship issues can take a few days, but support can clarify if there’s a bug or payment issue.

Check for Email Notifications:Look in your email (including spam/junk folders) for a sponsorship confirmation from GitHub. If you’ve enabled email privacy, it might come from [email protected].

If no email was received, this could indicate the sponsorship didn’t fully process.

Does It Take Time to Update?In most cases, GitHub Sponsors dashboards update instantly when a sponsorship is successfully processed. However, as noted in community discussions, some users have experienced delays of a few hours for dashboard updates or email notifications. If it’s been more than 24 hours and you still see 0 sponsors and $0.00, it’s likely an issue with the payment, your account setup, or a system bug, rather than a standard delay.

Final AdviceAct Quickly: Start by contacting the sponsor to confirm details and check your Stripe or fiscal host account. If there’s no update within 24 hours, reach out to GitHub Support with as much information as possible.
Double-Check Your Setup: Ensure your GitHub Sponsors profile, Stripe account, and 2FA are fully configured, as missing steps can block sponsorships.

Be Cautious: If the screenshot seems suspicious or the sponsor is unknown, verify their identity to avoid potential scams.

If you need further help, feel free to share more details (e.g., how long it’s been since the screenshot was shared, or what your dashboard shows), and I can guide you further. You can also reach out to GitHub Support directly for a definitive answer. Good luck, and I hope this gets resolved soon! For more information, check:GitHub Sponsors Documentation
GitHub Community Discussions

[PRIYAtechky]

Sponsorships usually reflect on your GitHub Sponsors dashboard almost immediately.
If you don’t see any update:

1. Verify your GitHub Sponsors profile is active and payment setup is complete.
2. Ask the sponsor to confirm that the payment was fully processed (not pending).
3. Wait a few hours to rule out temporary delays.
4. If it still shows 0, contact GitHub Support with the screenshot for verification.

[jihanurrahman33]

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⏱ How long does it take to update?

• Almost immediate: Normally, when someone confirms a sponsorship, you’ll see it show up in your Sponsors dashboard within a few minutes.
• Payment processing delays: Sometimes, if the sponsor uses a credit card, PayPal, or bank transfer, there can be a short processing delay. But it shouldn’t take more than a few hours.
• First-time setup: If it’s your very first sponsor, GitHub may take a bit longer (up to 24 hours) because they verify your account details before showing payouts.

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✅ How to confirm if someone actually sponsored you

1. Check your Sponsors dashboard directly:

   • Go to [github.com/sponsors/dashboard](https://github.com/sponsors/dashboard)
   • If someone has sponsored you, it will show under "Active sponsors".

2. Email notification:

   • You should also receive an email from GitHub titled “You have a new sponsor” when it happens.
   • No email = most likely no active sponsorship.

3. Check the sponsor’s side:

   • Ask the sponsor if their transaction went through and if they can see the sponsorship under Your sponsorships on their GitHub Sponsors page.
   • Sometimes people click "Sponsor" and stop before finishing the payment process — they’ll still see the selection screen but haven’t actually confirmed.

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⚠️ Common reasons for mismatches

• Screenshot before confirmation: The sponsor clicked “Sponsor” and saw the checkout screen but didn’t finish payment.
• Pending payment: If their bank hasn’t approved yet, you won’t see it.
• Sponsoring a fork/org instead of you: Sometimes users accidentally sponsor the wrong repo/owner.
• Account email mismatch: If your GitHub Sponsors account isn’t fully set up (bank/Stripe/PayPal not verified), sponsorships won’t be activated.

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🔑 Bottom line

• The dashboard is nearly real-time—so if it still says 0 sponsors / $0 after a few hours, no sponsorship has actually gone through.
• The safest way: trust your GitHub dashboard + email notifications, not a screenshot from someone else.

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[trexdevelop]

Sponsorship payments often go through verification and payment processing.
This can take several hours to a few days, depending on the payment method and platform.
Check notifications You may receive an email or notification confirming the sponsorship before it shows on the dashboard.
If it’s been more than a day and your dashboard still shows nothing, contact the platform’s support team with details they can confirm whether the sponsorship went through.