Lost access to account; education benefits on new account don't work

[Anouk-Sommer]

Hi everyone,

I'm a student, and had the education benefits package on my (old) github account.
Unfortunately, I lost access to that account, and unlinked my university mail address with said old account to create a new account with that same address.
Since I am still a student, I would like to apply for the education benefits package again; however, I am getting an error message that I cannot get the education benefits, since the old account (which I have lost access to) is still getting them.
Is there any way to get the education benefits on my new account?

[davevad93]

Hi @Anouk-Sommer,

Unfortunately, student benefits can't be transferred from one account to another.

It’s not possible to transfer Global Campus benefits over from one GitHub account to another.

However, you are able to merge your accounts, but the account with the benefits would be the main account. You can add your non-academic email from the previous account to the account containing the academic email. If you desire you can then rename this account once merged. For more details check out out the merging of your personal accounts documentation.

I recommend you contact support by opening a ticket here, select "Two-factor authentication recovery" and ask if it's possible to recover your former account, or select "Other" and ask them to revoke your student benefits on your old account so that you can apply with the new one.

[KaloudasDev]

Hey @Anouk-Sommer,

Losing access to your old GitHub account while wanting to reuse your university email for a new one can definitely cause issues with education benefits.

Here’s the key info and steps you can try:

• Education benefits can’t be transferred between accounts. The benefits are tied to the original account.

• You can try to recover your old account by contacting GitHub Support (choose “Two-factor authentication recovery” or “Other”) to regain access or ask them to revoke the education benefits on the old account.

• Alternatively, you can request support to revoke the benefits on the old account so you can reapply with your new account.

• GitHub also supports merging accounts, but the account with benefits remains the primary one.

So your best move is to open a support ticket here: GitHub Support Contact and explain the situation.

If you want, I can help you draft the support message! Would you like that?

[jasonmiller5235-jpg]

Sorry to hear about the account issues! While waiting for support, you might also check out Td777 Official App for a smooth experience managing related services.

[markbenz71]

While sorting account issues, I’ve also been exploring games like Real Cricket 25 Mod APK—a fun way to unwind in between tackling these kinds of problems.

[basantkr762]

To resolve lost GitHub account access and education benefits not working on a new account:

Contact GitHub Support: Open a ticket at https://support.github.com/, select "Two-factor authentication recovery" or "Other," and request account recovery or benefit revocation from the old account.
Merge Accounts: If recoverable, merge accounts to retain benefits (old account as primary). See GitHub's merging documentation.
Verify Eligibility: Ensure your new account uses a verified academic email and reapply at https://education.github.com/benefits.
Clear Cache: Clear browser/app cache and try reapplying.

If issues persist, await Support’s response (3-5 days).