GitHub locked us out of our code bases and enterprise account with no resolution for 5 weeks now

[Abdul-Omira]

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Our organization is currently experiencing a complete account lockout it's been over 5 weeks, which github belives it may be due to operating in a sanctioned country. We want to clarify that our company is fully based in Chicago, Illinois, and we strictly conduct business only within the United States.

We have already submitted multiple tickets and appeals outlining that our internal policy explicitly prohibits any form of business outside the USA. Unfortunately, the lockout appears to have been triggered while I was on vacation — I briefly accessed my laptop to review some emails from my team, and the account was subsequently locked alongside every member in the orgnization.

[queenofcorgis]

Hi @Abdul-Omira,

Thank you for your patience. The community is unable to assist with your issue, but we can assure you submitting the ticket to GitHub Support was the proper course of action. We appreciate your understanding! In the future, please only open 1 ticket per incident.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion.

Thank you!