Official Unthread Extension - The Unthread Telegram Bot is the official integration that connects your customer and partner Telegram chats with Unthread's comprehensive ticket management system. Create and manage support tickets directly within dedicated Telegram groups, with real-time bidirectional communication between your team and clients.
This bot is designed for businesses managing customer support through private Telegram groups or dedicated partner channels - optimized for professional support workflows rather than public community groups.
🔄 Upgrading from v1.0.0-beta.x? Check our comprehensive Migration Guide for step-by-step instructions on breaking changes and new features.
These outstanding organizations partner with us to support our open-source work:
💎 Platinum Sponsor |
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Unthread Streamlined support ticketing for modern teams. |
Comprehensive documentation is organized into focused guides:
- 📋 Overview - How It Works & Key Features
- 🚀 Installation Guide - Complete Setup Guide with deployment options
- 🕹️ Usage Guide - User Guide, Commands & Workflows
- 🔧 Troubleshooting - Common Issues & Solutions
- 🏗️ Architecture - Technical Details & System Architecture
- 🛡️ Security Policy - Security Features & Vulnerability Reporting
Ready to get started? Here's the fastest way to deploy your bot:
- Get Bot Token: Message @BotFather →
/newbot - Get User ID: Message @userinfobot (required for admin access)
- One-Click Deploy on Railway
- Configure Environment: Add your tokens and user ID to the Railway environment
⚠️ Important: While Railway provides one-click deployment, you must supply the required environment variables (bot token, user ID, API keys) to make the bot functional. - Test: Add bot to a group and try
/support
For detailed setup instructions, Docker deployment, and manual installation, see the complete Installation Guide.
Join our community discussions to get help, share ideas, and connect with other users:
- 📣 Announcements: Official updates from the maintainer
- 📸 Showcase: Show and tell your implementation
- 💖 Wall of Love: Share your experience with the bot
- 🛟 Help & Support: Get assistance from the community
- 🧠 Ideas: Suggest new features and improvements
Need help? Check our Help & Support discussions, review the Documentation, or create a new issue.
For security vulnerabilities, follow our security policy.
Important: All pull requests must be submitted to the dev branch. PRs to main will be automatically rejected.
Contributions are welcome! Your code must pass yarn build and yarn type-check before merging.
For detailed setup instructions, development guidelines, and security practices, see our comprehensive Contributing Guide.
Like this project? Leave a star! ⭐⭐⭐⭐⭐
There are several ways you can support this project:
- Become a sponsor and get some perks! 💖
- Buy me a coffee if you just love what I do! ☕
- Deploy using the Railway Template which directly supports the ongoing development! 🛠️
Found this project helpful? Consider nominating me (@warengonzaga) for the GitHub Star program! This recognition supports ongoing development of this project and my other open-source projects. GitHub Stars are recognized for their significant contributions to the developer community - your nomination makes a difference and encourages continued innovation!
I'm committed to providing a welcoming and inclusive environment for all contributors and users. Please review the project's Code of Conduct to understand the community standards and expectations for participation.
This project is licensed under the GNU General Public License v3.0. This license ensures that the software remains free and open source, requiring that any redistributed versions also remain under the same license. See the LICENSE file for the full license text.
This project is created by Waren Gonzaga under WG Technology Labs, with the help of awesome contributors.
💻 with ❤️ by Waren Gonzaga under WG Technology Labs, and Him 🙏
